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Privacy Policy

Privacy policy

1. INTRODUCTION

This Privacy and Cookies Policy (hereinafter, the «Privacy Policy») provides detailed information on how RESTANIMA, S.L.U. uses and protects your personal data when you browse our website or use our platform, as well as your rights in this regard. This Privacy Policy is applicable to the processing of the personal data that you provide to us or that we obtain from you when you access and use the Website, whether to browse it, request information from us, contact us, submit an application or make use of the functionalities or services available on the Website. Users are informed that the personal data that may be provided to us at any time through the forms or e-mails on this Website, as well as when registering for access to the services offered by this portal, will be included in a Processing Register owned by and under the responsibility of RESTANIMA, S.L.U. RESTANIMA, S.L.U. respects your right to privacy and complies with current legislation on the protection of personal data, including Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights, its implementing regulations and any other regulation that may amend, supplement or replace it in the future, as well as Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data. We recommend that you carefully review our Privacy Policy to ensure that you understand how your personal data will be used when you browse the Website.

2. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

  • Data Controller: RESTANIMA, S.L.U.
  • NIF: B70206313
  • Registered office: CALLE JOSÉ ABASCAL, 59 PLANTA 3 PUERTA D 28003 MADRID
  • Trade name: BERNABEU MARKET
  • E-mail: derechosrgpd@bernabeumarket.com

3. WHAT IS PERSONAL DATA?

Personal data is any information relating to an identified or identifiable natural person.

4. WHAT PERSONAL DATA DO WE PROCESS?

  • Identification data, first name, surname, etc. -
  • Contact details: postal address, e-mail address, telephone number, etc.
  • Electronic data: IP address, browser type and language, domain through which you access the Website.
  • Loyalty data: date of birth.
  • Any other personal data that you can provide us with through the comments field.

In the case of minors under 14 years of age, the consent of their parents or guardians is required for the processing of their personal data. Under no circumstances will data relating to the professional or financial situation or the privacy of other family members be collected from minors without their consent. You guarantee that you are over 14 years of age. If you are aware or suspect that RESTANIMA, S.L.U. has personal data of minors, please contact us by e-mail: derechosrgpd@bernabeumarket.com. In the event that the User provides data of third parties, he/she declares that he/she has their consent and undertakes to pass on the information contained in this Privacy Policy to the interested party, the owner of said data, exempting RESTANIMA, S.L.U. from any liability in this regard. However, RESTANIMA, S.L.U. may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with data protection regulations.

All the contents of this Web portal / RRSS (texts, images, sounds, animations, videos...) are the property of RESTANIMA, S.L.U. Any transmission, distribution, reproduction, public communication, making available, transformation, manipulation or storage, in whole or in part, requires prior express written consent. The trade names, trademarks or distinctive signs and other elements subject to industrial property are the property of RESTANIMA, S.L.U. and access to the Web Site may not be construed as attributing any right over them. Under no circumstances shall it be understood that, by accessing this Web site, the user obtains a licence or authorisation to use, beyond strictly private use, any content, information or service existing on the Web site or any rights related to them, especially intellectual and industrial property rights. Unless expressly authorised in writing, technical links from third-party websites that provide direct access to RESTANIMA, S.L.U.'s websites are not permitted. All links included in this website have the written consent of their owners to form part of the RESTANIMA, S.L.U. website and provide exclusive services to its customers or users. This Web portal may contain technical link(s) to external pages for which RESTANIMA, S.L.U. accepts no responsibility whatsoever with regard to the content or any other aspect related to said pages or their access.

5. INFORMATION AND CONSENT

By reading this Privacy Policy, the User is informed about the way in which it collects, processes and protects the personal data provided to it through the Website, as well as the data relating to its connection and browsing through the Website (hereinafter, “browsing”) and any other data that it may provide in the future through a Contract or any other authorised means. Users must carefully read this Privacy Policy, which has been drafted in a clear and simple manner to facilitate its understanding, and freely and voluntarily determine whether they wish to provide their personal data, or those of third parties, to RESTANIMA, S.L.U. They will only be obliged to provide the personal data that are necessary for it to provide the services or make available to them the functionalities of the Web Site that they have requested. In compliance with the provisions of the EU European Regulation on the Protection of Personal Data, 2016/679, we inform you that RESTANIMA, S.L.U. has a presence and link in Social Networks such as Facebook and Instagram and uses them to keep its customers informed of products, services and news, therefore we inform you that; The data collected through these social networks are treated in accordance with the legal requirements of the EU Data Protection Regulation, If you consider interesting to be our FAN/ FOLLOWER in this type of social networks, know that by following us you are transferring your data to these platforms and must therefore know and accept the use that these platforms make of your data. If you wish to stop receiving this information or have this data cancelled, you can unsubscribe as a follower of our profiles on these networks. In addition, followers on social networks may exercise the rights conferred on them by law, although, since these platforms belong to third parties, the responses to the exercise of rights by RESTANIMA, S.L.U. will be limited by the functionalities allowed by the social network in question, so we recommend that before following our profiles on social networks you review the conditions of use and privacy policies of the same. We also inform you that, if you use means of communication with us via instant messaging such as WhatsApp, we remind you that it is an application owned by WhatsApp Ireland Limited. By using it to communicate with us, the Customer or User is subject to the terms of use and privacy policy of this application, which are available at https://www.whatsapp.com/legal/?lang=es and over which we have no control. We also inform you that RESTANIMA, S.L.U. will not process your data for any purpose other than the sole and exclusive purpose consented to by the user and accepted, thus complying with the principle of quality set forth in the Data Protection regulations.

6. WHAT DO WE USE YOUR PERSONAL DATA FOR? PURPOSES AND LEGAL BASES FOR PROCESSING.

In general, the personal data you provide to us and that we collect from you is used to process your requests and transactions, to provide you with a high quality service and to inform you about opportunities that we believe will be of interest to you. The specific purposes for which we process your personal data are set out below:

1. To provide you with information requested by you, including quotes for services. In this case, the legal basis for processing your data is your consent.

2. To register you as a customer (username and password), process your transactions, manage the contractual relationship with you, send you relevant information about services, billing, collections and payments, process transactions and payment methods and any service or related communications. In this case, the legal basis for processing your data would be our legal obligations for the performance of a service contract.

3. With prior consent, we will send you commercial communications by instant messaging (e.g. WhatsApp) if we have your acceptance in this way. When a User contacts us, on their own initiative, through this channel, the information they provide will be processed in order to provide them with the information they request, based on their consent. If it is a Client who contacts us and makes any type of query or request related to the provision of the Service, the processing will be based on the execution of the contract that they maintain, for the purposes of managing their request.

4. Also, if we have your consent when you register in our customer loyalty programme, we will send you commercial communications related to the products and services offered in our facilities and discounts or promotions for your birthday.

5. With your consent, we will carry out market profiling for advertising or statistical purposes.

6. To ensure the security of our Website and information. In this case, the lawful basis for processing your data is the legitimate interest in providing a secure environment and preventing damage to its users' systems and information, as well as unauthorised access and misuse.

7. In the event that we receive CVs by this means, we will store them on our media for a period of no more than one year. Once this time has elapsed, we will proceed to cancel these data.

8. We use, with prior express consent, photos, videos, etc. to share on the website or on the Social Networks created by RESTANIMA, S.L.U. on external platforms.

9. As regards the purposes of the use of cookies, please refer to the Cookie Policy. In this case, the legal basis for the processing of your data is your consent. Where the basis for processing is your consent, you may revoke your consent at any time by sending us a communication to: derechosrgpd@bernabeumarket.com, indicating your address for communication purposes and providing the details necessary to process your request.

7. COMMERCIAL COMMUNICATIONS

We send commercial communications if we have your consent. Profiling for commercial use will not be carried out unless you have registered for our customer loyalty programme.

8. WITH WHOM DO WE SHARE YOUR PERSONAL DATA?

The User's data may be communicated to:

  • For internal administrative purposes and/or for the purposes previously indicated to the entities that form part of BERNABEU MARKET.
  • Suppliers for the proper fulfilment of legal obligations and/or the purposes indicated above.
  • Competent authorities, judges and courts: we may disclose your personal data where the disclosure is authorised by law or is necessary to comply with a legal obligation. The recipients indicated in this section are located within the European Economic Area or comply with the Data Privacy Frameworks. International data transfers are only intended to be made in strict compliance with privacy laws and with appropriate security measures.

9. WHAT MEASURES DO WE TAKE TO KEEP YOUR PERSONAL DATA SECURE?

RESTANIMA, S.L.U. adopts the appropriate technical and organisational measures in accordance with current legislation to protect your personal data against any misuse, destruction, loss, accidental or unlawful modification, disclosure or unauthorised access, including those necessary to deal with any suspected data breaches. The RESTANIMA, S.L.U. Website has a system of permissions, by means of a user name and password, by means of which only authorised users may access the platform. RESTANIMA, S.L.U. will not use this information at any time for any purpose other than its maintenance, the management of the commercial relationship with you, as well as the provision of the services available on the website. You undertake to keep and use the user name with due diligence. The use of the password is personal and non-transferable, and it may not be transferred, even temporarily, to third parties. In this regard, you must take the necessary measures to safeguard the password and prevent its use by third parties. If you know or suspect that your password is being used by third parties or that personal data is being misused or accessed without authorisation, please let us know as soon as possible.

10. HOW LONG DO WE KEEP YOUR DATA?

The User's data will be kept for the period necessary for the fulfilment of each purpose or until the User requests to unsubscribe, objects, requests his/her right of deletion, requests portability or revokes his/her consent. They will then be blocked, unless a longer retention period is required or permitted by law (for example, for the formulation, exercise or defence of claims), in which case they will be duly blocked for the time necessary before deletion.

11. WHAT ARE YOUR RIGHTS REGARDING THE PROCESSING OF YOUR PERSONAL DATA?

In accordance with applicable law, you have a number of rights in relation to the collection and processing of your personal data. The exercise of these rights will be free of charge for you, except in cases where requests are manifestly unfounded or excessive, in particular because they are repetitive. These rights are as follows:

  • Request access to personal data collected
  • Request the rectification of data that is incorrect or needs to be updated - Request the deletion of your data
  • Request the restriction of their processing
  • Oppose treatment
  • Request data portability
  • Right to withdraw consent
  • Right to lodge a complaint with the supervisory authority: https://www.aepd.es
  • You may exercise your rights by sending a communication to us at derechosrgpd@bernabeumarket.com by accompanying a document proving your identity and providing the details necessary to process your application.

12. POLICY FOR THE PREVENTION OF AND ACTION AGAINST BULLYING.

In compliance with current legislation, Organic Law 3/2007, of 22 March, the Workers' Statute, Royal Decree 901/2020, which includes the mandatory nature of the protocol in Equality Plans and Law 15/2022, of 12 July, on equal treatment and non-discrimination with the aim of guaranteeing a safe and respectful environment, RESTANIMA, S.L.U. has a Protocol for the prevention, detection and action against sexual harassment, harassment on grounds of sex and harassment at work. Personal and potentially sensitive data will be treated in the strictest confidence. The data will only be accessible by the investigating committee/human resources handling the complaints and conducting internal investigations. The data will only be kept for the time necessary for the investigation and will then be blocked in order to fulfil legal responsibilities. In any case, data subjects may exercise their data protection rights as set out in the previous point of this document. The purpose of the processing of this data will be to manage the complaints, carry out the appropriate investigations, take the necessary corrective measures in the school and guarantee the safety of the persons affected and involved. This protocol applies to all staff, users and board members who interact in our facilities or through our digital media. This protocol will also be available to users whenever they need it or for consultation, they can request it at our headquarters or from this link.